State Farm® and Ting can help protect your family from electrical fires

If you have an active State Farm non-tenant homeowners policy¹ and live in an eligible state, a Ting sensor and monitoring service are free courtesy of State Farm.

In other words, there are no monthly or annual subscription costs. Not to mention, your Ting sensor ships free and has a full lifetime warranty.

State Farm wants to help keep your family and home safe. As part of that mission, State Farm has aligned with Whisker Labs, the makers of Ting. Ting helps to mitigate risk to your property. It has proven to help prevent electrical fires, which are the most devastating type of house fire.

A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting.

The Ting app isn’t compatible with desktops or laptop computers.

State Farm offers the Ting device and monitoring service for free to eligible policyholders but does not currently offer a policy discount. State Farm is regularly evaluating the program, and any changes will be communicated with the customer.

This offer is valid for policyholders with a property insured by an active State Farm non-tenant homeowners policy in select states.¹ This means that the property address specified in your enrollment falls under one or more of the following non-eligible conditions:

• It is not in a state that is currently in the program.
• It does not have an active State Farm non-tenant homeowners policy.
• It is a rentable property.
• It is a business property and not a residential property.

The large majority of homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. Suppose your home happens to have more than one main electrical panel as described here. In that case, it requires a Ting sensor for each additional main panel. If your home is eligible for this program, State Farm will allow an additional sensor if otherwise eligible at no cost. Email help@whiskerlabs.com for more information.

Participating in the Ting program will not impact insurance coverage. State Farm is informed when a potential fire hazard was identified and mitigated. When a customer enrolls in Ting, they agree to terms and conditions for both Whisker Labs (Ting) and State Farm. Here’s an excerpt from State Farm’s Customer Participant Agreement: “THIS AGREEMENT IS NOT AN INSURANCE CONTRACT AND DOES NOT MODIFY OR CHANGE ANY TERM, CONDITION, OR COVERAGE WITHIN YOUR INSURANCE POLICY.”

For additional details, please view the full State Farm Ting Participant Agreement.

Customers who enrolled in the State Farm Ting offer prior to 3/7/2024 accepted a participant agreement that expires after three years. These customers will receive an email at the end of their third year of monitoring service with a link to a new participant agreement. Customers who accept the new participant agreement will continue to receive the Ting service free from State Farm. The service will be cancelled if the new participant agreement is not accepted within 30 days of the of the email notification.

Customers signing up for Ting after 3/7/2024 accepted the new Participant Agreement as part of the enrollment process.

It is very easy. Ting is designed to be entirely do-it-yourself (DIY) no matter your ‘skill’ level. Download the Ting Sensor app from the Google Play Store or App Store and the app will guide you through the approximately 2-minute process. Professional installation should not be required.The sooner Ting is installed, the sooner it can start to help protect your family and home.The program terms requested installation within 10 days after receiving your sensor. Whisker Labs will send you regular reminders by email (and by text/SMS if you opted-in during enrollment). Life happens, so if another priority arises that will likely delay you, just let us know!

No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting Sensor app facilitates the installation of the sensor and keeps you in the know. Most importantly, the service includes 24x7 monitoring and full engagement with you in the event of a fire hazard.

The Ting Sensor app is required to (1) install Ting and (2) keep you informed. This app must be installed on a smartphone or compatible smart device.

Your Ting sensor requires a Wi-Fi connection to access the internet and communicate with the secure Ting servers. While most of the smart data processing occurs on the Ting sensor itself, it checks in with the Ting servers regularly and sends additional signal data in the event a hazard condition is suspected. Wi-Fi also is required for the secure Ting servers to keep your Ting sensor firmware up to date and secure.

Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they develop into an electrical fire.

The sensor does not contain any other sensor technology such as microphones, cameras, or motion detectors.

Over the past several years, tens of thousands of homes and tens of millions of monitoring hours, Ting has not generated any false alarms for homeowners. This means when Ting detects a hazard, it is very likely real.

No hazards on Day 1 is always a good thing. However, Ting is a long-term monitoring solution for the life of your home. Whether your home is old or new, electrical hazards can develop at any time from age, use, wear, deterioration, vibration, DIY projects, water leaks, and so on. And, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption and other factors.

The Ting service is designed to help keep you and your home safe from electrical fire hazards. When Whisker Labs provides instructions or otherwise recommends repairs for an electrical fire hazard, they do so only after their expert and professional consideration of all factors, including your safety and security. Regardless, you have the right to refuse to address a hazard identified by Ting. It is essential to know that if you decide not to follow instructions/recommendations to remediate a hazard, this may impact Whisker Labs’ ability to continue providing you the service and reasonably monitor the health of your home’s electrical system. As such, Whisker Labs may elect to cancel your service per Whisker Labs’ Ting Service Terms.

In many cases, remediation of the hazard simply means stopping the use of an offending device, such as a heating blanket, sump pump, lamp, or pet feeder (all of these are real examples, among many more). In other cases, a hazard requires professional remediation.

If Ting detects a potential fire hazard in your home, based on your preferences, you may receive: (1) an App Notification, (2) a personal text from a Ting Fire Operations Engineer, (3) a personal phone call from a Ting Fire Operations Engineer, and/or (4) a personal email. A Ting Operations Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting Certified License Electrician will be dispatched (In full coordination with you) to help find and fix the problem. Ting will cover up to $1,000 of the contractor effort, which usually will cover all cost – meaning you will typically not pay anything.

Whisker Labs works with an extensive network of authorized independent licensed contractors across the United States trained to find, diagnose, and fix the types of hazards that Ting identifies.

All contractors are professionally licensed and bonded and provide electrical services in your local area. Importantly, they have been introduced to Ting and have been trained on how Ting works. Yet, they remain independent from Whisker Labs. Whisker Labs is not compensated for referring repair services, nor does Whisker Labs’ sell leads for repair services. Except for administering your service credit that comes with the Service, Whisker Labs’ Authorized Independent Contractors are not compensated by Whisker Labs.

No. When on-site service is recommended, in no event will an authorized contractor be scheduled without your written or verbal consent and approval.

If service is required to repair a Ting-identified fire hazard, you have the right to use your preferred licensed contractor, though Whisker Labs would need to coordinate directly with your contractor.

Whisker Labs utilizes special remote diagnostic tools along with real-time data from your Ting sensor during on-site service. Whisker Labs moderates the diagnostic process via phone consultation with the on-site contractor. While Whisker Labs does not direct the contractor in their methods or process, the moderation they provide is an integral part of the service and helps ensure expedient hazard identification and accurate post-repair confirmation.

Yes. If an electrical fire hazard is known to be on your electrical service’s utility side, your utility provider is ordinarily responsible for the repair and associated cost. In this case, Whisker Labs will provide you guidance on how to engage your utility and get the required attention for your home’s electrical supply and connection to your utility provider’s electric distribution system.

All electronic devices emit some level of EMF. The Ting sensor emits very little compared to most other devices. It consumes very little power and uses standard Wi-Fi to transmit data. Any EMF from the sensor is a very small fraction (practically zero) of what is emitted by other devices such as a laptop or cell phone.

No. A breaker typically trips when there is a "short" or overload condition in a circuit's wiring. This is why you have circuit breakers to provide for safety in these situations. Ting is not designed to detect short circuits which can cause breakers to trip.

At Enrollment: The participant agreement accepted at enrollment states State Farm will share your name, address, phone number, email address and claims experiences with Whisker Labs (Ting) to allow for program registration, device shipment, delivery of emails and improving the detection of precursors to electrical fires.

Following Ting Activation: Whisker Labs shares summary counts of power quality events and any identified fire hazards with State Farm. If a fire hazard is identified, a summary of the hazard is shared with State Farm.

In short, Whisker Labs only shares data required to deliver the Ting service. No information is shared beyond that.

When approved by you, and only if professional remediation is required and coordinated with you, Whisker Labs shares your name and address with the repair contractor to facilitate scheduling the on-site repair. Whisker Labs moderates the visit by phone and provides guidance to the contractor.

When a fire hazard is identified to likely be originating from your Electric Utility, Whisker Labs will share your Ting data with your Utility to support the Utilities effort to fix the hazard that resides outside your home. In severe cases, or in wildfire-prone areas, Whisker Labs may also share Ting data with First Responders who can support mitigation and response efforts.

Please see the Whisker Labs privacy policy here for more details.

Whisker Labs has fully ‘hardened’ the Ting Sensor app and the Ting sensor to the highest security standards. This minimizes the chances of a person or machine gaining access to Ting resources and using those resources to exercise an attack. Also, Whisker Labs has monitoring systems dedicated to spotting and alerting anomalies that point to a breach or attempts at a breach.

But it is not enough to just claim all of this. Whisker Labs has trusted, industry-recognized 3rd party organizations to confirm it. They conduct regular software and hardware vulnerability scans and perform ‘ethical hacking’ - measured and deliberate attempts to penetrate, compromise or otherwise take over the app, the sensor, and our servers - using industry tools as well as known as ‘black hat’ (bad, malicious) hacking.

Find out more here about how Whisker Labs secures Ting and protects your privacy.

The Ting Sensor app retrieves location from your smartphone one time only, during installation, so it can properly register and bind your Ting service to your home. After that, the location of your smartphone is not needed.

No device information from your smartphone is used or passed to Whisker Labs, except what is done in the Ting Sensor app. Also, the service doesn’t require access to data you might have on your phone.