State Farm® and Ting can help protect your family from electrical fires

If you have an active State Farm non-tenant homeowners policy¹ and live in an eligible state, a Ting sensor and monitoring service are free courtesy of State Farm.

In other words, there are no monthly or annual subscription costs. Not to mention, your Ting sensor ships free and has a full lifetime warranty.

State Farm wants to help keep your family and home safe. As part of that mission, State Farm has aligned with Whisker Labs, the makers of Ting. Ting helps to mitigate risk to your property. It has proven to help prevent electrical fires, which are the most devastating type of house fire.

A smartphone or tablet and a 24/7 Wi-Fi connection with internet access are required to install Ting.

The Ting app isn’t compatible with desktops or laptop computers.

State Farm offers the Ting device and monitoring service for free to eligible policyholders but does not currently offer a policy discount.

To be eligible for the Free Ting program, you need to meet certain criteria. Please make sure to check the following:

• You have an active State Farm non-tenant homeowners policy in one of the eligible states.¹
• Your property is not covered by a renters policy.
• Your property is not registered under a business name.
• You are listed as a named insured on the policy.
• You are logged into your State Farm online account, which is associated with the eligible policy in your name.

A large majority of homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. If your home has more than one main electrical panel as described here it may require a Ting sensor for each additional main panel. If your home is eligible for this program, State Farm will allow additional sensors at no cost. Email help@whiskerlabs.com for more information.

Participating in the Ting program will not have any impact on your insurance coverage.

When signing up for Ting, it is mandatory for customers to accept the terms and conditions set by both Whisker Labs (Ting) and State Farm.

Customers who enrolled in the State Farm Ting offer prior to 3/7/2024 accepted a participant agreement that expires after three years. These customers will receive an email at the end of their third year of monitoring service with a link to a new participant agreement. Customers who accept the new participant agreement will continue to receive the Ting service free from State Farm. The service will be cancelled if the new participant agreement is not accepted within 30 days of the of the email notification.

Customers signing up for Ting after 3/7/2024 accepted the new Participant Agreement as part of the enrollment process.

Learn about Ting, a smart plug that monitors your home’s electrical network for faults, by visiting How Ting Works.

For more details, visit Ting: Your Questions Answered.

It is very easy.Ting is designed to be entirely do-it-yourself (DIY) no matter your ‘skill’ level. Download the Ting Sensor app from the Google Play Store or App Store and the app will guide you through the approximately 2-minute process. Professional installation should not be required. The sooner Ting is installed, the sooner it can start to help protect your family and home. The program terms requested installation within 10 days after receiving your sensor. Whisker Labs will send you regular reminders by email (and by text/SMS if you opted-in during enrollment). Life happens, so if another priority arises that will likely delay you, just let us know! For more information about installation, visit Ting: Your Questions Answered.

If Ting detects a potential fire hazard in your home, based on your preferences, you may receive: (1) an App Notification, (2) a personal text from a Ting Fire Operations Engineer, (3) a personal phone call from a Ting Fire Operations Engineer, and/or (4) a personal email. A Ting Operations Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting Certified License Electrician will be dispatched (In full coordination with you) to help find and fix the problem. Ting will cover up to $1,000 of the contractor effort, which usually will cover all cost – meaning you will typically not pay anything.

When Whisker Labs provides instructions or otherwise recommends repairs for an electrical fire hazard, they do so only after their expert and professional consideration of all factors, including your safety and security. Regardless, you have the right to refuse to address a hazard identified by Ting. It is essential to know that if you decide not to follow instructions/recommendations to remediate a hazard, this may impact Whisker Labs’ ability to continue providing you the service and reasonably monitor the health of your home’s electrical system. As such, Whisker Labs may elect to cancel your service per Whisker Labs’ Ting Service Terms.

For more information about hazard remediation, please visit Ting: Your Questions Answered.

At Enrollment: The participant agreement accepted at enrollment states State Farm will share your name, address, phone number, email address and claims experiences with Whisker Labs (Ting) to allow for program registration, device shipment, delivery of emails and improving the detection of precursors to electrical fires.

Following Ting Activation: Whisker Labs shares summary counts of power quality events and any identified fire hazards with State Farm. If a fire hazard is identified, a summary of the hazard is shared with State Farm.

In short, Whisker Labs only shares data required to deliver the Ting service. No information is shared beyond that.

When approved by you, and only if professional remediation is required and coordinated with you, Whisker Labs shares your name and address with the repair contractor to facilitate scheduling the on-site repair. Whisker Labs moderates the visit by phone and provides guidance to the contractor.

When a fire hazard is identified to likely be originating from your Electric Utility, Whisker Labs will share your Ting data with your Utility to support the Utilities effort to fix the hazard that resides outside your home. In severe cases, or in wildfire-prone areas, Whisker Labs may also share Ting data with First Responders who can support mitigation and response efforts.

Please see the Whisker Labs privacy policy here for more details.

Whisker Labs has fully ‘hardened’ the Ting Sensor app and the Ting sensor to the highest security standards. This minimizes the chances of a person or machine gaining access to Ting resources and using those resources to exercise an attack. Also, Whisker Labs has monitoring systems dedicated to spotting and alerting anomalies that point to a breach or attempts at a breach.

But it is not enough to just claim all of this. Whisker Labs has trusted, industry-recognized 3rd party organizations to confirm it. They conduct regular software and hardware vulnerability scans and perform ‘ethical hacking’ - measured and deliberate attempts to penetrate, compromise or otherwise take over the app, the sensor, and our servers - using industry tools as well as known as ‘black hat’ (bad, malicious) hacking.

Find out more here about how Whisker Labs secures Ting and protects your privacy.