statefarm.com®
Innovative solutions for everyday challenges
246
million
Customer visits
416
thousand
Education & resource views
10.7
million
Online quotes
At State Farm®, we’re obsessed with our customers and dedicated to providing experiences that help them feel reassured and confident.
We take a customer-focused approach to developing products and services to meet their ever-changing needs.
Anticipating and meeting customers’ needs
Making insurance understandable and relatable
Innovating
constantly
Insurance with options
We’ve simplified the steps customers take to get coverage to protect the things that are important to them.
Customers get quotes their way
More ways to save
From safe driving and home-related discounts to bundling, statefarm.com highlights money-saving options for customers.
Drive Safe & SaveTM and Steer Clear® reward customers when they drive better, smarter and for fewer miles.
With a variety of auto discounts, customers can save money based on their car’s safety equipment.
Bundling multiple policies can save money and time, while reducing the hassle of managing policies separately. Among the benefits:
- A single bill for bundled policies
- A single agent to go to for all needs
- A single company to provide all-around service
Self-service simplified
Statefarm.com streamlines experiences by offering self-service options to meet needs.
45.7
million
Account visits
27.4
million
Bills paid digitally
8.72
million
Online claims status views
A centralized and secure self-service portal, My Accounts, makes getting started easier by consolidating common tasks and onboarding activities, like:
- Viewing policy details
- Updating account by adding or replacing cars listed
- Setting up communication preferences
- Signing up for Drive, Safe & Save
- Downloading the State Farm® Mobile App
- Requesting an Auto Insurance ID card and more
One-click, quick-start processes help customers complete key tasks, requiring limited upfront information
One-click, quick-start processes help customers complete key tasks, requiring limited upfront information
Claims care, always there
Customers can access a full-service claims experience through statefarm.com. We’re there when needed most with a guided claim flow to help ease the pain of life’s not so easy moments.
The online Claims Center is where customers can file and track claims or view claims history, as well as access all services and preferences.
Check status online or view detailed estimate breakdowns any time, 24/7 — no login necessary.
Follow an easy process to request a rental car, explore using Select Service® for repairs, or opt to get the work done at a favorite repair shop.
Manage claim payment options by choosing one of several digital payouts and receive funds instantly from approved claims.
Customers simply select where to direct the funds — checking, savings, debit or PayPal.
Help on the go – View and access a range of emergency assistance services:
- 24-hr. Emergency Roadside Service
- Request accident help online or via a phone call
- Pinpoint the arrival of the tow truck or Uber driver via live tracking
- Access resources, like roadside FAQs and more
"I hate that I had to make a claim. However, I love these self-help tools. This page is very user friendly. Thank you, State Farm."
— Renda via Claims Hub feedback – statefarm.com
Help in the moment
Statefarm.com is always on, offering responsive, in-the-moment and helpful options, like chat, text, email and calls.
We’ve created a newly redesigned help section that points customers to the answers they need to make decisions that are right for them.
Our tailored chatbot options offer convenient answers by providing:
- 24/7 access to top Billing and Payments and general insurance FAQs
- Specialized bots, including ones for renters quote, small business insurance and claims
- Escalation to live chat with Customer Care representatives
- Navigational help for managing policy changes and communication preferences
- Self-service options to:
- Get insurance ID card
- Contact agent
- Get a quote
Business done right
Business customers can turn to statefarm.com to learn about a full range of options to help make running a business easier.
Customers can explore easy-to-find, easy-to-use information about the wide variety of insurance policies and coverages State Farm offers by accessing the Business Insurance Directory on statefarm.com
No login required to securely pay a bill or get a certificate of insurance (CoI).
Make connections with an agent who can customize insurance coverage to meet individual situations.
Communicate when and where it’s convenient with our virtual assistant chat option.
Know-how, needed now
Knowledge is a powerful thing. That’s why statefarm.com features Simple Insights articles and relevant FAQs, so customers can find information to help them make choices that are right for them.
Like a good neighbor, State Farm is there.®
For more than a century, our customers have turned to us when things are good and when life hasn't always gone right. Through statefarm.com, we connect with our customers on a personal level.
It’s here they find the convenient and innovative features to help them successfully navigate insurance products and services, so they can live their best lives.
Visit statefarm.com© Copyright, State Farm Mutual Automobile Insurance Company, 2023
State Farm, Bloomington, IL