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Have questions? We've got answers.

Find answers to your most common State Farm® online servicing questions.

General insurance


The State Farm toll-free customer service number is 855-733-7333855-733-7333.


You can contact us at 800-782-8332800-782-8332.

For calls during business hours, your call will be directed to an agent near you. For calls after-hours and on weekends, your call will be directed to a Customer Care Center representative. Spanish-speaking representatives are available by calling 877-274-0543877-274-0543 .


No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan (SFPP).

If you have questions about your policy or payment plan, please contact your agent.

Online accounts


Your user ID and password is created during registration. If you have already registered online, you may use the Forgot User ID and/or Forgot Password links on statefarm.com®.


For security reasons, each statefarm.com online account can only be listed in one name and date of birth. Each named insured on the policy may register their individual online account.


If you receive this message when trying to access your policy, please contact your agent.


Yes. Online capabilities are available to our customers with small business and organizational policies. Find more information about online capabilities in the Business & Organizations FAQs. Please contact your agent to link your business or organization to your personal account.


You can find the declarations page in the Document Center. Note, it might also be called a policy notice. If you don’t see these, you can use a renewal notice instead.

If you still need help locating a document, your agent is the best person to help you.


You can view, print, and email a new insurance card or request a mailed ID card online.

To request an ID card, follow these steps:

  1. Log in to your online account on statefarm.com.
  2. Above the vehicle description, click the Auto Policy.
  3. Click Request Insurance Cards.
  4. Indicate how you want to receive your insurance cards and if you need cards for additional vehicles.
  5. Click Submit.

To view, print, or email an ID card, follow these steps:

  1. Log in to your online account on statefarm.com.
  2. Select the Auto policy for the ID card.
  3. On the Auto Policy Information page, click View/Print Documents.
    • The Document Center will open an "ID Card" electronic document.
    • You can view, print, or email the ID card.

If you're a new policyholder that purchased a policy online, you can download temporary insurance cards and your Auto Insurance Binder in the My Accounts page secure message mailbox or through the confirmation email sent to you. The temporary insurance card is available for 30 days after policy purchase.

Note: You can also contact your State Farm agent for a new identification card.


Yes. You may request changes to your coverages online and they will be forwarded to your agent for processing.

To request changes, follow these steps:

  1. Log into your account.
  2. Select the policy you want to change.
  3. Click Quote/Change Coverages.
  4. Select the coverages you would like to change and click Continue.
  5. Review changes and click Continue to approve.
  6. Enter Contact Information and click Continue.
  7. Review changes and click Submit.

You can only request to add a driver online. From there, the request will be sent to your agent for processing.

To request an added driver to your account, follow these steps:

  1. Log into your account.
  2. Select the policy you want to change.
  3. Click Add a Driver.
  4. Enter the new driver information and click Continue.
  5. Enter Additional Information and click Continue.
  6. Enter Contact Information and click Continue.
  7. Review request and click Submit.

It could take up to 24 hours for a payment made in your agent's office to reflect online. If it has been over 24 hours, please contact your agent.


Internet applications on statefarm.com are compatible with all current and some past versions of most Internet browsers, including: Google Chrome, Internet Explorer, Safari, and Mozilla Firefox.

Agent selection


Yes. You can log on to your Policies and Accounts, and click "Change Agent" located on the left below your agent's photo. Most changes take effect within five to seven business days.


No. If you don't have an agent or haven't selected an agent, one will be assigned to you for all State Farm quotes, policies, and accounts.


Yes. You can have a different agent assigned to each State Farm policy and account.


A list of agents is available in the left margin of the Quote and Application page. To search additional agents, select Find a Different Agent. Once selected, a new page will launch where you can enter additional search criteria.


A specific agent may not display because they're currently not licensed and authorized to solicit or service the type of policy that you're interested in purchasing.


If you don't select an agent, one will be assigned to you for all of your State Farm policies and accounts.


The agent saved in the quote will still be the assigned agent. For saved quotes, you will not have to reselect an agent.


Yes. You can choose any State Farm agent who is licensed and authorized to service the selected product in your state.


You can change agents throughout the quoting, application, and purchasing process.

Online access


Registration is easy and takes about five minutes. Go to statefarm.com and click Register.

To get started, you need:

  • At least one State Farm product
  • A valid email address